Fleet Management
Case Study
Fleet Management
Background
C&L Refrigeration, a California-based company specializing in commercial and industrial HVACR systems, sought to improve the efficiency and safety of its fleet operations. With a fleet operating across California and Nevada, the company faced challenges in vehicle utilization, maintenance, and driver engagement.
Challenges
- Vehicle Utilization: Ensuring optimal use of fleet vehicles to maximize productivity.
- Maintenance Oversight: Proactively identifying and addressing vehicle maintenance issues to prevent unexpected breakdowns.
- Driver Engagement: Encouraging safe driving behaviors and reducing driver turnover.
Solution
C&L Refrigeration implemented our recommended service provider’s fleet management solution, which offered:
- Offer a free and secure WiFi experience for customers.
- Collect real-time customer data, including demographics, social media ”likes” and visit frequency.
- Use analytics to personalize marketing campaigns and loyalty programs.
Results
- Improved Vehicle Utilization: The company achieved an average underutilized vehicle rate of 9.3%, significantly lower than the industry average of 16.3%.
- Enhanced Maintenance: Only 3.5% of vehicles recorded Diagnostic Trouble Code (DTC) events, compared to the industry average of 14.7%, indicating superior maintenance practices.
- Increased Driver Engagement: The introduction of gamification led to remarkable improvements in safety and compliance, while also reducing driver turnover.
By adopting our service provider’s fleet management solution, C&L Refrigeration enhanced its fleet operations, leading to better vehicle utilization, proactive maintenance, and improved driver engagement. These advancements contributed to increased operational efficiency and safety across the company’s fleet.