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8×8 is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center powered by one global cloud communications platform. 8×8 empowers workforces worldwide to connect individuals and teams to collaborate faster and work smarter. Real-time analytics and intelligence provide businesses insight across all interactions to delight end-customers and accelerate business.

Sweet Spots
  • Target Customer Profiles
  • On-premise PBX replacement
  • Cloud-first strategy and digital transformation agenda
  • Customer engagement and customer experience issues with low Net Promoter Score
  • Multiple communications apps and/or vendors
  • Distributed workforce or companies that have or want to implement remote working
  • Multiple offices/sites across the country and/or countries
  • On-premise ACD/Contact Center technology that is end of support
  • Compelling Events
  • Recent disaster or downtime, aging/discontinued PBX
  • Improve customer experience, requirement to provide supervisors with tools such as quality management and speech analytics
  • High growth or office expansion, vendor/billing consolidation, personnel changes or reorganization
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